Politique d’expédition
Shipping Policy
Phase Fragrances is operated by Phase Apparel LTD.
We aim to dispatch all orders within 48 working hours of your order being placed. Weekends and UK bank holidays are not counted as working/shipping days.
UK Delivery
Our preferred delivery provider is Royal Mail. Where other delivery services are available at checkout, you may select your preferred option.
Shipping options, prices and estimated delivery times are displayed at checkout before payment is completed.
Please note that delivery estimates begin after your order has been dispatched, not from the time the order is placed.
Dispatch Times
We aim to dispatch orders within 48 working hours.
For example, orders placed late on a Friday or over the weekend may not begin processing until the next working day.
During particularly busy periods, new product launches, sales or promotional events, dispatch may occasionally take longer. If there is a significant delay with your order, we will aim to contact you.
Tracking
Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.
Please allow time for the carrier's tracking system to update after receiving your dispatch notification.
Alternative Delivery Providers
Royal Mail is our preferred shipping provider. However, we may use another suitable delivery provider where necessary.
If alternative delivery services are offered at checkout and you select one of those services, your order will be sent using the service selected.
Delivery Delays
Once an order has been handed to the delivery provider, delivery times are outside our direct control.
Delays can occasionally occur because of:
- carrier delays
- adverse weather
- seasonal demand
- strikes or service disruption
- incorrect or incomplete delivery addresses
- customs processing for international shipments
Estimated delivery dates are therefore estimates rather than guaranteed delivery dates unless the chosen shipping service specifically states otherwise.
Incorrect Addresses
Customers are responsible for entering a complete and accurate delivery address when ordering.
If you notice an error in your delivery address, please contact us as soon as possible at contact@phasestuff.com.
If the order has already been dispatched, we may not be able to change the delivery address.
Additional postage charges may apply where an order is returned to us because an incorrect or incomplete address was supplied.
Missing or Delayed Orders
If your order has not arrived within the expected delivery period, please contact us and we will help investigate the shipment with the delivery provider.
Please allow the carrier's stated delivery timeframe before reporting an order as missing.
International Shipping
International delivery options are available only to countries and regions shown as available at checkout.
Perfume and fragrance products can be subject to specific transportation and carrier restrictions because they may contain alcohol or other regulated ingredients. As a result, some products, destinations or delivery services may not always be available.
International customers may also be responsible for any applicable customs charges, import duties or local taxes, unless these charges are specifically shown as included at checkout.
Customs clearance may cause additional delivery delays.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the parcel and affected products so that we can investigate.
Contact Information
Phase Apparel LTD trading as Phase Fragrances
Regus House
Malthouse Avenue
Cardiff Gate Business Park
Cardiff
Wales
CF23 8RU
United Kingdom
Email: contact@phasestuff.com
Phone: 07447 927032
For any questions about shipping or delivery, please contact us using the details above.